Video Teller Machine

Currently, basic services including self-service card opening, withdrawal, deposit, transfer, and password change can be handled via VTMs (Virtual Video Teller Machines). Customers can conduct business directly after accessing the VTM self-service area and connect with backend customer service staff in real-time. For identification verification, customer service representatives can scan and read clients' ID cards through the visual counter. They can also give customers business advice through visual screens. Basic activities, which assist customers in completing business processing processes, are practical and quick, have excellent visibility, and have a straightforward procedure.

Customers will wait much less since the VTM centralized agent center and distributed remote banking terminals are not constrained by geography or customer traffic fluctuations. They may also alter human resources in real-time to balance business traffic across the whole network. Over 90% of VTM Smart Bank's counter business is currently achieved.

Video teller machine has reduced personnel costs by 36% compared to the overall expenses of the branch within the year as a result of the significant reduction in leasing area and remote participation of personnel. Over the course of five years, without accounting for unforeseen circumstances like maintenance, the cost savings are close to 43%. It has a definite edge over conventional bank branches.

Building VTM smart banks is a crucial approach for the modernization of commercial bank branches, which will have a game-changing impact on speeding the modernization and transformation of conventional bank branches and setting the pace for the modernization of financial formats. It is in keeping with the present financial development plan of the Science and Technology Development Bank, which aids commercial banks in seizing the opportunities of the new normal economic development, and has adjusted to changes in consumer behavior patterns by utilizing new technologies. The potential for the future development of the VTM market is quite high due to the Internet's rapid expansion and the strong promotion of smart banks.

The Investment Plan and Prospect Forecast Report for China's Remote Intelligent Teller Machine (VTM) Industry from 2024 to 2029 released by the Industrial Research Institute consists of twelve chapters. Firstly, the concept, application value, and industrial chain composition of VTM were introduced, followed by a detailed analysis of the development environment, industry status, and market demand of the VTM industry; Then analyzed the VTM business status of key domestic financial institutions; Subsequently, the report conducted a detailed analysis of the operational status of equipment suppliers and overall solution providers in the VTM industry both domestically and internationally; Finally, the report scientifically analyzed and predicted the investment situation and market prospects of China's VTM video teller machine industry.

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