Recently, the first batch of "Fengli No.1" self-service terminals have been put into use in 7 residential areas served by Yantai Vanke Property, ushering in a new upgrade of the property service center "Happiness Station".
It is understood that "Fengli No.1" has 29 functions and is associated with 13 supporting backend systems. Among them, 10 systems are independently developed and have source code and independent intellectual property rights.
This terminal digitizes the offline service content of property management to the online platform, which can meet the daily needs of homeowners in handling various services such as access control cards, monthly parking cards, registration, and payment. It provides a one-stop solution to all daily needs of homeowners, breaking the time constraints of the original offline property window service and reducing queue waiting time.
The property service personnel of Vanke Haiyuntai introduced that, taking the application for an access control card as an example, it used to take about 6 minutes to manually process, search for customer information, create a card, and other procedures. However, through a self-service terminal, it only takes 1 minute.
In response to the elderly adaptation issue of "Phoenix No.1", the self-service machine has set up "online customer service", with remote cloud seats providing service support and remote guidance to help the elderly quickly complete business transactions.
Among the numerous residential areas served by Yantai Vanke Property, homeowners can feel the infinite beauty of "technology+property" services. From the community life service application "Stay Here" app to the pedestrian channel intelligent butler "Black Cat No.1", and then to the parking lot intelligent butler "Black Cat No.2", the ubiquitous intelligence covers all aspects of homeowners' lives.
The transition from "traditional property services" to "intelligent services" has become a key transformation path for the in-depth development of the property management industry, and Yantai Vanke Property has been exploring the best solution for property services. In the future, more intelligent and personalized convenient service measures will be launched, empowered by technology, to enhance the operational capabilities of smart communities, and effectively enable more users to experience the beauty of property services.
